Google My Business Basics Assessment

• FCategory: Engage customers with Google My Business 1. Michelle wants to know how she can improve her business listing so it reaches the most people online. What can she do to get the information she needs?

  • She can use insights to see how many people saw her business online and the types of things they were searching for when her listing appeared.
  • She can ask her customers to provide the information as part of their review.
  • She can review her AdWords Express account to see what ads she has connected to her listing.
  • She can review the call information to see how many customers are calling her directly from their online search.

• CCategory: Optimize your Google My Business listing 2. You made changes to your business listing, but Google flagged the edits as pending. What do you need to do so your updated information appears in your listing?

  • Review the information and make any necessary changes
  • Submit a request to Google for approval
  • Delete your information and resubmit it
  • Complete a change of information form

• ECategory: Claim your Google My Business Listing 3. How can business owners benefit from using AdWords Express with their Google My Business listing?

  • They can log into AdWords Express right from their Google My Business profile to create an ad campaign.
  • They can add their business listing to Google Maps.
  • It gives them the ability to instantly verify their business through AdWords Express.
  • They can create and manage a website in AdWords Express right from the Google My Business profile.

• FCategory: Engage customers with Google My Business 4. You are using Google My Business to promote your restaurant online and attract new customers. What feature can you use to encourage new people to try you out?

  • Customer reviews
  • Dynamic ads
  • Insights
  • In-search call button

• BCategory: Manage listings simply in bulk 5. What can you use to write applications that manage a Google My Business account and location data?

  • Google My Business application programming interface (API)
  • Google My Business with AdWords location extensions
  • AdWords Express
  • Google My Business website builder

• ACategory: Use tools to engage your customers 6. Bob owns a small café with a Google My Business listing, but he'd also love to have a mobile-friendly website as well. He doesn't know much about creating websites. What's a tool that Bob can use to create his site?

  • Website builder
  • Posts
  • Messaging
  • AdWords

• DCategory: Get your business listing verified 7. Lamin has requested and is awaiting his verification code, when he realizes he needs to edit some of his business information. What should he do next?

  • Edit his listing and request a new verification code
  • Edit his listing and enter the verification code when he receives it
  • Call Google support so they can edit his business information
  • Re-start the process to claim his listing and request a new verification code

• ACategory: Use tools to engage your customers 8. You just created a new product and want to get in front of potential customers who use Google Search and Maps. What is the most suitable Google My Business tool you can use to accomplish this?

  • Posts
  • Website builder
  • Messaging
  • Analytics

• ECategory: Claim your Google My Business Listing 9. Jessica has claimed and edited her listing, but she is still not seeing her changes live on Google Search. What step does she need to complete to finalize her listing?

  • Business verification
  • Account verification
  • Link her account with AdWords
  • Create a Google My Business owner account